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Privacy Policy

Our privacy policy

This policy describes the ways we collect, store, use and protect your personal information. You accept this policy when you purchase our products, or use our customer support services offered by us on our Web site or through any other means.

How we collect information about you

When you visit the Absolutely Understand Guitar Web site we collect your IP address and standard Web log information, such as your browser type and the pages you accessed on our Web site.

If you purchase an Absolutely Understand Guitar product, we may collect the following types of information:

  • Contact information - your name, address, phone, email and other similar information.
  • Financial information - the full bank account numbers and/or credit card numbers you may give us when you purchase a product.

How we use cookies

Third party services that we use to process your transactions or to track how our Web site is used, may place small data files called "cookies" on your computer.

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers in the US, and we protect it by maintaining physical, electronic and procedural safeguards such as firewalls. We enforce physical access controls to our files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • provide the customer support you request;
  • process transactions and send notices about your transactions;
  • resolve disputes, collect fees, and troubleshoot problems;
  • customize, measure, and improve the content and layout of our Web site and applications;
  • compare information for accuracy and verify it with third parties.

How we disclose your information to outside parties

We don't sell, trade or otherwise transfer your personal information without your explicit consent. This does not include trusted third parties who assist us in operating our Web site, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law. Non personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links and services

At our discretion we may include or offer third party products or services on our Web site. This third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Revisions and errata

Absolutely Understand Guitar may revise this privacy policy at any time without notice. By using this Web site you are agreeing to be bound by the then current version of this privacy policy.

Terms of use

Please also read our  Terms of use

Contacting us

If there are any questions regarding this privacy policy you may contact us using the information below, or through our contact form.

Absolutely Understand Guitar
PO Box 2504
MA 02601
Toll free (USA): +1 (866) 477-9900
Local/internaional: +1 (508) 775-8950